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ABOUT ME

My Story

Throughout my life, I’ve approached every challenge with enthusiasm, creativity, and ceaseless desire to achieve success. This passion and drive have paved the way to countless opportunities, unique experiences and exceptional relationships both personally and professionally. If you’re interested in learning more about me, keep reading or get in touch.

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SHIJU JOHN

Welcome to My Site

Thanks for visiting! Explore my site to learn more about me, my educational background and work experience and what I have to offer. If you have questions or would like to discuss an opportunity to work together, feel free to get in touch.

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PROFESSIONAL EXPERIENCE

ITSM Consultant with 11 + years experience.

ITIL V4 MPT & V3 Expert Certified.
VeriSM Foundation Certified.
COBIT 5 Foundation Certified.
Service Now Certified System Administrator.
Have good understanding of the ITIL frame work and processes, and BMC ITSM as well as Service Now suites; and hence can play a key role in optimising the ITIL process in the organisation.
11+ years of experience in design, development, integrations and implementation of applications based on AR System.
Have good customer interaction skills.

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REMEDY ITSM CONSULTANT-ADMINISTRATOR

October 2021 till date

  • Primary role as Remedy ITSM consultant; administering, developing and consulting on Remedy ITSM Suite and the ITIL Process.

  • Leading the Remedy Upgrade Project to Helix 21.3.

  • Administration and Development on Remedy 9.1.

  • BMC Smart Reporting.

  • Server maintenance and management.

  • Integration with third party applications.

  • Process optimization and continual service improvement.

  • Basic understanding of the BMC Truesight suite and administration.

  • Basic understanding of Entuity.

  • Remedy Upgrade to Helix 21.3

    • Feasibility Study

    • Analyzing Other ITSM Solutions – Service Now, Fresh Service, JIRA, ZenDesk etc.

    • Requirement Gathering from the stakeholders and documentation

    • Process optimization and Continual Service Improvement.

  • Took over BMC Truesight and Entuity project, as the present consultant was leaving.

  • Got the basic training, and hands-on Truesight suite and Entuity.  

FREELANCE ITSM CONSULTANT AT NOKIA

April 2018 - September 2018

  • Verified data integrity and accuracy.

  • Researched and updated all required materials needed for firm and partners. Communicate with stake holders and process owners and help them understand the ITSM solution and the ITIL process.

  • Documentation and customer interaction.

SENIOR SOFTWARE ENGINEER AT ZENSAR TECHNOLOGIES

June 2013 - September 2017

  • Role :- ITSM Consultant Environment :- Remedy 7.1, Remedy/ITSM 8.1, Windows Server.

  • Designed and developed forward-thinking systems that meet user needs and improve productivity.

  • Working closely with the Product development team, Sales team and management. Training Product Development team on the ITIL framework, ensuring product alignment with the framework. Negotiating the product capabilities with Sales team and analysing the scope for improvement.

  • Was involved in documenting the feasibility study and high level technical/integration details.

  • Development, Customisations, Integrations, Maintenance activities on Custom built remedy environment.

  • Worked closely with customers to efficiently resolve issues.

BMC REMEDY - ITSM CONSULTANT AT
CYBERMAK LIMITED

August 2011 - November 2012

  • Clients : Wataniya Telecom, Internal Projects.

  • Environment : BMC/ITSM (Remedy) 7.6, Linux Server, Unix Server, Windows Server.

  • Involved in aligning the custom application on to the ITIL framework.

  • Involved in Requirement Gathering, Development-Customization and Unit testing of the implemented product.

  • Also part of Installation (Multiple environments including Linux, Unix etc), implementation, Configuration, Integration etc.

APPLICATION DEVELOPER AT COLUMN TECHNOLOGIES

September 2010 - July 2011

  • Clients - Schneider Electric, BMC Software.

  • Environments - BMC Remedy ITSM 7.5, Windows Server.

  • Asset management integration.

  • Worked as a consultant for One Cube project in BMC Software, taking part in Development, Customisation, maintenance, integration etc.

SYSTEM ENGINEER AT IBM INDIA PVT LTD

January 2010 - August 2010

  • Clients :- AT & T.

  • Environments :- BMC Remedy 7.1, Windows Server.

  • Worked on Change Management and Trouble management applications developed in BMC Remedy.

  • Development, Maintenance and minor enhancements of a fully customised application (non-OOB application).

  • Responsible for Documentation of enhancements and bug fixes Have been part of the release team.

SOFTWARE ENGINEER AT KEANE INDIA PVT LTD

February 2008 - January 2011

  • Clients :- Unisys India.

  • Environment :- BMC Remedy 7.1, Windows Server.

  • Development, Maintenance, Customisations, Integration activities on the BMC ITSM environment as well as the in-house applications integrated with ITSM solution.

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EDUCATION

What I’ve Learned

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PG DIPLOMA IN IT SECURITY MANAGEMENT

This is course is a Level 8 course for IT Security Management from NMIT, Nelson, New Zealand.

December 2018 - September 2019

BTECH IN COMPUTER SCIENCE AND ENGINEERING

Bachelors in Technology in Computer Science and Engineering from SCMS School of Engineering and Technology, Ernakulam, Kerala, India ; affiliated to Mahatma Gandhi University.

June 2003 - July 2007

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MY SKILLS

What I Do

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ILLUSTRATION

Outstanding Quality

Have around 11 years of experience in IT Service Management domain. I have been working on ITIL Process, and have expertise in BMC Remedy ITSM solution and custom development. Have 1 year experience in Service Now Administration as well.

SKILLS

Industrial Experience

  • ITSM

  • ITIL

  • BMC Remedy

  • Service Now

  • VeriSM

  • COBIT

  • Methodology implementation

  • Process implementation

  • Database

  • Business Analysis

  • Consultation

  • Requirement Gathering

  • Interpersonal and written communication

  • User interface understanding

CERTIFICATIONS

Industrial Certifications

  • ITIL V4 MPT & V3 Expert

  • VeriSM Foundation

  • COBIT 5 Foundation

  • Service Now Certified System Administrator

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